Refund and Cancellation Policy
My goal is to provide quality service to all my clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only myself, but our other clients as well. Please be aware of our policy regarding missed and canceled appointments.
Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request a 24 hour notice. If your cancellation is at least 24 hours in advance of the session, you will receive a full refund. Missed appointments, or appointments canceled without a 24 hour notice, will incur a fee of equal to 20% of your service. I do my best to accommodate your needs.
If the service provider has to cancel an appointment, the client will be notified as soon as possible and their appointment will be rescheduled.
How to Cancel Your Appointment
If you need to cancel your appointment, you can email me at firstname.lastname@example.org.
In the subject line please add Appointment Cancellation. I will follow up with you within 24-48 hours to confirm your cancellation.
If the cancellation is within less than 24 hours of your appointment, then I will address the fee within the follow up email.
A cancellation is considered late when the appointment is canceled less than 24 hours before the appointed time.
A no-show is when a client misses an appointment without canceling. In either case, we will charge the client 20% of the cost of their service as a missed appointment fee.
For new client’s first appointments, a no show or late cancellation will result in a fee of 20% of the cost of their service.
For Late Cancellations and No Shows, any credited funds to their service will not be refunded.
If you have made any partial payments for services provided or after the initial meeting, those payments will not be refunded.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of everyone’s time, please avoid repeat cancellations.
If a client continues to cancel multiple appointments, the service provider reserves the right to terminate services. If services are terminated there is no refund for any services that have already been provided. Any work that has been completed and paid for will be provided to the client.
If you need to reschedule an appointment, please do so no later than 24 hours before your appointment. If it is after the 24 hour window, it will follow the same policy as canceled appointments and incur a 20% fee. To reschedule an appointment, please contact us at email@example.com
Seminar and Workshop Cancellations
If the event is in person, you may request to cancel your ticket for a full refund up to 72 hours before the date and time of the event. Cancellations between 25 and 72 hours before the event may be transferred to a different date/time, if available. Cancellation requests made within 24 hours of the class date/time may not receive a refund or a transfer. When you register for the seminar you agree to these terms.
If the seminar is virtual, you may cancel up to 48 hours in advance in order to receive a full refund. After the 48 hour period there will be no refund. If the event is available at another date/time then you can transfer your ticket to that date/time.
All payments must be made in full 3 days prior to attending any seminar or workshop.
Group Coaching Cancellations
Group coaching not organized by the service provider, can be canceled and receive a full refund up to 7 days prior to the event. Cancellations after the 7 days can be rescheduled to a different date and time. Cancellations made 5-6 days prior to the event can receive a partial refund. Any cancellations made 5 days or less prior to the event will not receive a refund.
Group coaching organized by the service provider, if canceled, will be rescheduled to a different date and time. All attendees will be notified as soon as possible. All payments must be made in full 7 days prior to the Group Coaching Sessions.
Fees are to be paid according to the payment due date. The client agrees to make payment when accepting terms of service. All fees need to be paid in full prior to administering products or services. For 1-1 Financial planning, payments must be made by the conclusion of the service. Service must be paid in full to receive any products or financial plans.
I reserve the right to cancel appointments or services if payments are not made according to the schedule or date provided.
Payments can be made in full or in a payment plan. Payment plans are only available for 1-1 Financial Planning. A payment schedule will be provided to and agreed upon between the client and service provider prior to services being administered.
Form of Payments
Accepted Payments methods are Visa, MasterCard, Discover, and American Express.
Please make all payments by the due date. If you are having difficulties making payments please contact us at firstname.lastname@example.org. If a client has payments in arrears the final product or service will not be provided until all payments are made.
Methods of contact for late payments:
- A late payment reminder will be sent out 1 week after the due date.
- A follow up phone call or email will be sent in the 2nd week of delinquency.
- A letter will go out the 3rd week past the due date and a 10% late fee will be added.
No refunds will be provided for products or services already administered. There are no refunds provided on digital products.
If you schedule a service, change your mind, and cancel within the appropriate cancellation window, a full refund will be given. If you cancel after the cancellation period, then a 20% fee of the service selected will be incurred.
No refunds will be provided on the day of or after the original service date.
Termination of Services
If the client wants to terminate services, please contact us at email@example.com.
The service provider reserves the right to terminate services. If the service provider decides to terminate services we will contact the client and discuss the reasoning for termination of services.
Notification to clients will be made primarily via email or the client portal.
Other methods of notification will be used in the case of delinquent payments.
Clients will be notified regarding:
- Appointment reminder, cancellation, rescheduling
- Payments due
- Follow up to appointments
- Information gathering
- Newsletter communications
- Communication regarding products and services
If you have any questions about the policies, please contact us at firstname.lastname@example.org.
When you purchase any product or service or register for any seminar, workshop, or group coaching you agree to these terms.